Returns & Exchanges

Last updated: 2026

Our Commitment

Every Royal Nilambur piece is inspected by our craftsmen before dispatch and photographed at the time of packing. We take extraordinary care in packaging — each item is wrapped in moving blankets, bubble-wrapped at contact points, and secured in a custom crate.

In the rare event something goes wrong, we will make it right — promptly and without argument.

Return Eligibility

Eligible for return

Manufacturing defects discovered within 7 days of delivery
Transit damage reported at time of delivery or within 24 hours
Wrong item delivered (incorrect product or finish)
Significant dimensional deviation from confirmed order specifications

Not eligible

Custom and bespoke orders once production has begun
Natural wood characteristics — grain variation, knots, colour variation
Teak silvering (natural weathering — not a defect)
Damage caused by incorrect care, chemical exposure, or modification
Minor dimensional tolerances within 1–2% of stated dimensions
Items returned more than 7 days after delivery without prior notice

Return Process

Email [email protected] or WhatsApp us with your order number, a description of the issue, and clear photographs of the damage or defect.

We review within 24 hours

Our quality team reviews your submission. For clear transit damage or manufacturing defects, we issue a replacement authorisation immediately.

We collect at no cost

We arrange collection of the original item using our own logistics team at our expense. You do not pay return shipping under any circumstance.

Replacement or refund

You choose: a replacement piece (made and delivered within 4–8 weeks) or a full refund to your original payment method within 5–7 business days.

Custom Orders

Custom and bespoke orders are non-refundable once production has begun, as the piece is made specifically to your specifications.

Exceptions apply for manufacturing defects and transit damage — the same policy above applies.

Changes to custom orders must be requested within 48 hours of order confirmation, before materials are allocated.

Questions about a return?

Our team is available Mon–Sat, 10am–7pm IST.

[email protected]·Contact page

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